Refund and Return Policy
Effective Date: March 7, 2025

At Quantum Novas, we strive to provide high-quality high-tech toys and model figures. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return if:

  • The item is unused, in its original packaging, and in the same condition as received.

  • You request a return within 30 days of the delivery date.

  • The item is defective, damaged, or incorrect upon arrival.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products.

  • Items purchased on clearance or final sale.

  • Opened or used items unless they are defective.

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact us at info@quantumnovas.xyz with your order number and reason for the return.

  2. We will provide return instructions and a return shipping address.

  3. Pack the item securely and ship it back to us.

  4. Once received and inspected, we will process your refund or exchange.

4. Refund Process

  • Refunds are issued to the original payment method within 5-10 business days after we receive the returned item.

  • Shipping costs are non-refundable, except for defective or incorrect items.

  • If your refund is delayed, check with your bank or credit card provider.

5. Exchanges

If you received a defective or incorrect item, we will exchange it at no additional cost. Contact us within 7 days of receiving the product.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.

7. Contact Us

For any questions regarding returns and refunds, reach out to us: