Shipping Policy
Effective Date: March 7, 2025

At Quantum Novas, we strive to provide fast and reliable shipping for all our high-tech toys and model figures. Please review our shipping policy below to understand our procedures and delivery options.

1. Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • Processing time may vary during peak seasons or due to high order volume.

  • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: 5-10 business days (domestic orders)

  • Expedited Shipping: 2-5 business days (domestic orders)

  • International Shipping: 7-20 business days (varies by destination)

Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or customs delays.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be available for orders exceeding a specific amount (details provided on the website).

4. International Shipping

  • We ship to most international destinations.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Quantum Novas is not liable for delays due to customs clearance.

5. Tracking Your Order

  • A tracking number will be provided via email once your order is shipped.

  • You can track your order through our website or the courier’s tracking system.

6. Lost, Stolen, or Delayed Shipments

  • Quantum Novas is not responsible for lost or stolen packages once they are marked as delivered.

  • If your package is delayed or missing, please contact the shipping carrier first.

  • If further assistance is needed, reach out to us at info@quantumnovas.xyz.

7. Incorrect Address or Failed Delivery

  • Customers must provide accurate shipping details. We are not responsible for undelivered orders due to incorrect addresses.

  • If a package is returned to us due to an incorrect address, reshipping fees may apply.

8. Contact Us

For any shipping-related inquiries, contact us: